FAQs
There are no returns or refunds on our products. All sales are final. If you have a problem with your order you can contact us at our email info@clarissamolina.com
If you have any questions about the products sent in the order, you should write to info@clarissamolina.com.
Claims must be made within the first 48 hours after the date the order was delivered according to USPS. After 48 hours we cannot respond to complaints or replace products.
Our return policy does not accept returns based on size. For this reason, we cannot refund your order. Thanks for understanding.
We recommend that before purchasing you use the "Size Guide" on each product page.
We are not responsible for lost or stolen items. Once the package appears as "Delivered" on the USPS website, we cannot offer you a refund or ship a new package.
Shipping costs are calculated automatically during the checkout process. The exact cost is determined by the post office when entering the address.
Once your order is processed, you will receive an email with the tracking number and there you will be able to track your order and know exactly the date on which you will receive the package.
What countries do you ship to?
We are sorry that your product arrived damaged. Our team will be in charge of seeing what could have happened. Please share the problem with your product in detail at info@clarissamolina.com and add quality photos. You have 10 days from the date you receive the product to make your claim.